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    • When will my order ship?
      • Orders typically ship within 2 business days from receipt. Once your honey has shipped, we'll send you an email update with tracking information.
      • Please allow additional time for orders placed on or near holidays. 
    • What should I do if something is wrong with my order?
      • Let us know! We take customer service seriously, and we'll do our best to make it right.
    • What is the difference between raw honey and regular honey?
      • Raw honey differs from regular honey in that it hasn't been pasteurized (heated) to temperatures that destroy naturally occurring micronutrients. It's not uncommon for regular commercially available honey to be heated to temperatures well north of 150 degrees Fahrenheit. 
    • What kind of nutrients are in raw honey?
      • Several. Raw honey contains varying amounts of vitamins, minerals, enzymes, and antioxidants. For more nutritionally-focused information on raw honey, check out our article comparing the nutritional facts of raw honey vs sugar.
    • Is it safe for anyone to eat raw honey?
      • Almost. Children under the age of 1 should never eat raw honey, due to the increased chance of infant botulism. Otherwise, anyone with a healthy immune system will be fine to eat raw honey.
    • Does raw honey expire?
      • No. Raw honey doesn't expire; however, based upon its sugar content it may begin to crystallize. Although the uninformed seem to think that crystalization means that the honey is some how inferior, it really is just a phase change and can be completely returned to liquid form.
    • What is crystallization?
      • If your honey is extremely thick, gritty, crunchy, or have a sandy texture - it has likely started to crystallize.
      • The crystallization process is completely normal. It occurs naturally due the high amounts of sugar in honey. The texture of crystallized honey will be quite different than liquid honey, but it's still perfectly fine to eat. In fact, many people prefer the spread-ability of crystallized honey to its less viscous cousin.
      • If your honey has crystallized, it's a sign that you have a bottle of really raw honey. Crystallization is much more likely to occur in raw honey where there is extra "stuff" in the honey (like pollen) to act as a catalyst for crystal formation.
    • What are the benefits of eating local honey?
      • Many people have heard that eating local honey can help to alleviate allergy symptoms. But other reasons to consider buying honey from a local beekeeper include...
        • This USA Today article highlights the critical role that bees play in our local food supply and how buying local honey can support the health of your community.
        • If you're looking for an easy way to reduce your carbon footprint, then try shopping for specialty products from companies like Neighborhood Hive who aggregate their shipping using a central warehouse. This way you can try products from all over the world and only have one shipping box.